Payment Policy

1. Deposits

• To place bets with us, you must first make a minimum deposit, which will be available for wagering. Deposits can be made through various payment providers, which may change over time. Each provider has its own procedures, terms, fees, and conditions. Deposits can only be made through the official site.
• You are only allowed to fund your Account using your own personal credit/debit card or another payment method registered in your name. The name on your payment method must match the name registered on your Account.
• Deposited funds will be available in your Account within a reasonable timeframe after confirmation. We may request proof of payment at any time.
• We do not offer credit for our services. Additionally, we are not responsible for delays in processing withdrawals due to third-party payment providers, including banks, nor do we pay interest on delayed funds.

2. Withdrawals

• You can request a withdrawal from your available account balance at any time, provided all payments have been verified, all deposited amounts meet the necessary conditions, and all other terms have been fulfilled.
• Withdrawals will be processed to your bank account or any other available withdrawal method listed on the “Withdrawal” page. Whenever possible, payouts will be made using the same method used for deposits.
• Withdrawals can only be made to an account registered in your name, matching the details on your account.
• Funds categorized as “Bonus money” or those tied to an unfinished game cannot be withdrawn.
• The minimum withdrawal amount is €50. Requests below this amount will be declined.
• While we aim to process withdrawal requests within 1-3 business days after verifying the necessary documents, we cannot guarantee processing times due to external factors.
• Verification is required before withdrawals can be approved. This includes confirming your identity, age, location, and phone number. Additional documentation, such as a copy of your ID or a utility bill, may be requested. In some cases, a notarized ID or equivalent certified identification may be required based on your jurisdiction’s regulations.
• Withdrawal processing fees may apply, and these will be clearly displayed when you initiate a withdrawal request.
• Withdrawals should typically be approved or denied within two (2) days. If processing takes longer than ten (10) days, you will be informed of the delay.
• You can withdraw a maximum of €40,000 per month and €10,000 per week, except for progressive jackpot winnings, which have no limits. These limits may be adjusted based on your account tier and compliance with anti-money laundering regulations.
• If withdrawing winnings of €10,000 or more, we reserve the right to pay out the amount in instalments. No interest will be accrued on outstanding balances.
• To comply with anti-money laundering regulations, deposits that are not part of a bonus promotion must be wagered at least once (1x) before a withdrawal can be processed. If fraud or money laundering is suspected,we reserve the right to forfeit all funds and close the account without prior notice.
• Any deposit not connected to a bonus promotion must be wagered at least x1  (one time) before a  withdrawal can be made to prevent money laundering. At the same time, if any fraud or money laundering is suspected, we might forfeit all funds on the player’s account and close the account without any prior notification.